151 Quick Ideas to Deal with Difficult People

Front Cover
Career Press, 2007 - Business & Economics - 187 pages
2 Reviews
If you have ever wished you had the equivalent of a "Nanny 911" to defuse tensions in the office, your wish has come true. 151 Quick Ideas to Deal With Difficult People is the ultimate guide on how to face challenging employees and coworkers.

The extensive topics in this book deal with how to handle characters ranging from Bunglers to Backstabbers to Bullies. Few books on difficult employees, if any, offer such an extensive assortment of the characters you're likely to encounter at work and how best to deal with them. When faced with difficult employees, too often managers and coworkers lack the skills for handling the stressful encounters, so they throw up their hands in complete exasperation. Well, all that ends with this book. You'll learn how to:

  • Keep problem employees from setting the tone in the office.
  • Take steps to turn troublemakers into team players.
  • Keep them from demoralizing or scaring away other employees.
  • Know when to cut your losses.

  • Avoid hiring troublemakers in the first place.
  • Confront bullies, harassers, and ageists.
  • Keep a backstabber from sabotaging your career.
  • Keep an aggressive colleague from commandeering your meeting.
  • Deal with colleagues who infringe on your time.

    Because the information in this book is so concise and practical, you'll refer to it again and again. Whether you are a manager or a coworker of difficult employees, the advice will give you the tools to better supervise problem workers or the confidence to stand up to them. You will no longer live in fear of an aggressive employee ruining your day.
 

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User Review  - biunicorn - LibraryThing

151 Quick Ideas to Deal With Difficult People by Carrie Mason-Draffen This book is a wonderful quick reference for those who has ever had a conflict with anyone, anywhere. The slant seems to be more ... Read full review

Great book

User Review  - jmurray014 - Overstock.com

Awesome book! Delivery was super fast! Love ordering from Overstock! Read full review

Contents

How to Use This Book
13
Establish a ZeroTolerance Policy
15
Dont Let Difficult People Set the Tone for the Office
16
Bone Up on Dealing With Difficult Employees
17
Dont Wait for the Boston Tea Party
19
Be a Good Listener
20
Work Out a Solution Jointly
21
Follow Through on a Plan of Action
23
Discourage Racist Jokes
101
Asking a Colleague to Clean Up His Cube
102
Dont Take Disputes Personally
103
Talking to a Colleague About Faulty Hygiene
104
Try RolePlaying Before the Big FaceOff
105
Getting Colleagues to Respect Your Time
106
Dont Throw Gas on the Fire
107
Dont Let the P D s Get You Down
108

What Personality Trait Is at Play?
24
Make Sure the Employee Understands
25
Try Humor
26
Express Confidence That the Person Can Change
28
Thank Them for Their Cooperation
29
Master the Art of Difficult Conversations
30
Train Your Managers in the Art of Difficult Conversations
31
Dont Promote Mediocrity
32
Seek Other Owners Advice
34
Reign in Difficult Family Members
35
Mean What You Say
36
Handling Resistance to Overtime
37
Dealing With Information Hoarders
38
Know When to Consult a Lawyer or Other Experts
39
Dont Take Problem People Home
41
When an Employee Threatens Violence
42
Offer Bullies Options Not Just Objections
43
Document Difficult Encounters
44
Monitor Phone Calls for Difficult Employees
45
Acknowledge Employees for Defusing Tense Situations
46
The Office Isnt a Day Care
47
Use Irrational Requests as Conversational Openers
48
Hire Smart
49
Fire Smart
51
Encourage Employees to Tell You About Problem Colleagues
52
Dont Be Afraid to Critique Problem Managers
53
When a Problem Employee Gives Notice
54
Establish a System for Filing Complaints
55
Set an Example
56
Encourage Managers to Communicate Problems Up the Chain
57
No AcrosstheBoard Reprimands
58
Dont Parent a Difficult Employee
59
Audit Teams for Hot Spots
61
Remove a Team Member if Necessary
62
Mine the Exit Interviews
63
When Employees Resist Change
64
Nix Managers Gossip About Employees
65
The Greatest NoShows on Earth
66
Is the Work Load Balanced?
68
Dont Undercut Your Managers
69
Dont Forget About Your Other Employees
70
Help How to Find an Attorney
71
Refer to EAP
72
Give Yourself a Break
73
Put an End to Pilfering
74
Vary Your Tactics
75
Suggest Better Work Habits
76
Send Employees for More Training
77
No KneeJerk Reactions
78
Is the Affair Bad for Business?
79
Handling the Nasty End to Subordinates Romance
80
Addressing an Employee Who Wont Dress the Part
81
A WakeUp Call for Stragglers
83
Use an Evaluation as a Blueprint for Transforming Problem Employees
84
Call Employees on Inappropriate Computer and Internet Use
85
Nip Managers Favoritism in the Bud
86
Remove Abusive Managers
87
When Employees Ask to Borrow Money
88
Why an Apology Matters
89
Remind Employees of the Chain of Command
90
Demand Sensitivity Training
91
By the Way This Is Your Job
92
Dont Be Star Struck
93
Know When to Cut Your Losses
94
Discourage Workaholics
96
Whats in It for Me?
97
Ask Offenders for SelfEvaluation
98
Celebrate Transformations
99
Warding Off Harassers
100
Find the Fault Line of the FaultFinding Teammate
110
Know Your Workplace Rights
111
Confront Bullies on Your Own Terms
112
Establish Rules for Contentious Team Meetings
113
Outing the Backstabber
114
When a Colleague Refuses to Cooperate
115
Challenge the Chronic Complainer
117
The Cell Phone and What Ails Us
118
Keeping Delicate Phone Talks Private
119
Imagine Success
120
How to Handle a Surprise Milestone Party
121
Oh Lunch Most Foul
122
Handling the Chronic Interrupter
124
Dont Let an Aggressive Colleague Commandeer Your Meeting
125
Mind the Generational Gap
126
Discourage Eavesdropping
127
Extending a Helping Hand
128
Taming the GreenEyed Monster
129
Make Sure the Boss Knows Your Side of the Story
130
Recovering From a Fall
131
Empower Yourself
132
Seek a Colleagues Advice
134
Ask for Backup
135
Temper Criticism With Praise
136
Reject Offensive Emails
137
Change Your Location if You Have To
138
Meet the Office Recluse
139
Pick Your Battles
140
Have Grudge Will Travel
141
When to Take Legal Action
142
Develop Coping Rituals
143
Beware the False Confidant
144
Become a Leader of One
145
Insist on Respect
146
Become a Peer Mediator
147
When a Colleague Wont Pay Up
149
Have Fun Despite the Naysayers
150
Beware the Mind Reader
151
Prep for a Meeting With the Boss
152
Flu Rage
153
Beware the Manipulator
154
The Art of the Riposte
155
A Colleague Belittles You in Front of the Boss
156
Oh Perfection Most Foul
157
Play to Their Strengths
159
Ouch The Supersensitive Colleague
160
When Youre Asked to Clean Up a Colleagues Report
161
Listen Up
162
Wheres My Stapler?
163
Admit When Youre Wrong
164
Youre Not Alone
166
Beware the Minimizers
167
Focus on the Good
168
When a Foe Asks for a Favor
169
Handling the Over indulger
170
Asking a Fellow Manager to Respect Your Subordinates
171
The Disappearing Colleague
172
When a Problem Employee Becomes Your Boss
173
Demand Reciprocity
174
The Rosebush Cometh
175
Just Say No to the Office Peddler
176
If the Boss Asks Give an Honest Assessment of a Colleague
178
If You Must Avoid Contentious Topics
179
Assemble an Emotional FirstAid Kit
180
When the Best Strategy Is to Move On
181
Index
183
About the Author
187
Copyright

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About the author (2007)

Carrie Mason-Draffen writes from a wealth of experience. For 10 years she has written an acclaimed workplace column for Newsday, a New York daily 
newspaper. 151 Quick Ideas to Deal With Difficult People draws on the insights she has gained from answering questions from hundreds of 
managers and employees. For additional information, the author interviewed outstanding experts in the legal and human-resource professions. 
Mason-Draffen lives on Long Island, New York, with her husband and three teenagers.

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