151 Quick Ideas to Deal With Difficult People: Easyread Comfort Edition

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ReadHowYouWant.com, Aug 21, 2008 - Psychology - 248 pages
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151 Quick Ideas to Deal With Difficult People by Carrie Mason-Draffen This book is a wonderful quick reference for those who has ever had a conflict with anyone, anywhere. The slant seems to be more ... Read full review

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Contents

Quick Ideas to Deal With Difficult People 1 1 Establish a ZeroTolerance Policy
1
Dont Let Difficult People Set the Tone for the Office
3
Bone Up on Dealing With Difficult Employees 4 4 Dont Wait for the Boston Tea Party
6
Be a Good Listener
8
Work Out a Solution Jointly
10
Follow Through on a Plan of Action
12
What Personality Trait Is at Play?
13
Make Sure the Employee Understands 15 10 Try Humor
16
Dont Take Disputes Personally
118
Talking to a Colleague About Faulty Hygiene 120 81 Try RolePlaying Before the Big FaceOff 121 82 Getting Colleagues to Respect Your Time
123
Dont Throw Gas on the Fire
125
Dont Let the P D s Get You Down
126
Find the Fault Line of the Faultfinding Teammate
128
Know Your Workplace Rights
129
Confront Bullies on Your Own Terms
131
Establish Rules for Contentious Team Meetings 132 89 Outing the Backstabber
134

Express Confidence That the Person Can Change
18
Thank Them for Their Cooperation 20 13 Master the Art of Difficult Conversations 21 14 Train Your Managers in the Art of Difficult Conversations
22
Dont Promote Mediocrity
24
Seek Other Owners Advice
26
Reign in Difficult Family Members
27
Mean What You Say
29
Handling Resistance to Overtime
31
Dealing With Information Hoarders
32
Know When to Consult a Lawyer or Other Experts
34
Dont Take Problem People Home
35
When an Employee Threatens Violence 36 24 Offer Bullies Options Not Just Objections 38 25 Document Difficult Encounters
39
Monitor Phone Calls for Difficult Employees
41
Acknowledge Employees for Defusing Tense Situations
42
The Office Isnt a Day Care
44
Use Irrational Requests as Conversational Openers
45
Hire Smart
46
Fire Smart
48
Encourage Employees to Tell You About Problem Colleagues
50
Dont Be Afraid to Critique Problem Managers 51 34 When a Problem Employee Gives Notice
53
Establish a System for Filing Complaints 55 36 Set an Example
56
Encourage Managers to Communicate Problems Up the Chain
58
No AcrosstheBoard Reprimands 59 39 Dont Parent a Difficult Employee
60
Audit Teams for Hot Spots
62
Remove a Team Member if Necessary 64 42 Mine the Exit Interviews
65
When Employees Resist Change
67
Nix Managers Gossip About Employees 68 45 The Greatest NoShows on Earth
70
Is the Work Load Balanced?
71
Dont Undercut Your Managers
73
Dont Forget About Your Other Employees 74 49 Help How to Find an Attorney
76
Refer to EAP
77
Give Yourself a Break
79
Put an End to Pilfering
80
Vary Your Tactics
82
Suggest Better Work Habits
83
Send Employees for More Training
84
No KneeJerk Reactions
86
Is the Affair Bad for Business?
87
Handling the Nasty End to Subordinates Romance
88
Addressing an Employee Who Wont Dress the Part
89
A WakeUp Call for Stragglers
91
Use an Evaluation as a Blueprint for Transforming Problem Employees
92
Call Employees on Inappropriate Computer and Internet Use
93
Nip Managers Favoritism in the Bud
95
Remove Abusive Managers
96
When Employees Ask to Borrow Money
98
Why an Apology Matters
99
Remind Employees of the Chain of Command 100 68 Demand Sensitivity Training
102
By the Way This Is Your Job
103
Dont Be Star Struck
105
Know When to Cut Your Losses
106
Discourage Workaholics
108
Whats in It for Me?
109
Ask Offenders for SelfEvaluation 111 75 Celebrate Transformations
112
Warding Off Harassers
114
Discourage Racist Jokes
115
Asking a Collegue to Clean Up His Cube
116
When a Colleague Refuses to Cooperate 135 91 Challenge the Chronic Complainer 137 92 The Cell Phone and What Ails Us
138
Keeping Delicate Phone Talks Private
140
Imagine Success
142
How to Handle a Surprise Milestone Party
143
Oh Lunch Most Foul
145
Handling the Chronic Interrupter
146
Dont Let an Aggressive Colleague Commandeer Your Meeting
148
Mind the Generational Gap
150
Discourage Eavesdropping
152
Extending a Helping Hand
153
Taming the GreenEyed Monster
155
Makes Sure the Boss Knows Your Side of the Story
156
Recovering From a Fall
158
Empower Yourself
159
Seek a Colleagues Advice
161
Ask for Backup
162
Temper Criticism With Praise
163
Reject Offensive EMails
165
Change Your Location if You Have To
166
Meet the Office Recluse
168
Pick Your Battles
169
Have Grudge Will Travel
170
When to Take Legal Action
171
Restoring Trust
172
Develop Coping Rituals
173
Beware the False Confidant
175
Become a Leader of One
176
Insist on Respect
177
Become a Peer Mediator
178
When a Colleague Wont Pay Up
180
Have Fun Despite the Naysayers
181
Beware the Mind Reader
183
Prep for a Meeting With Boss
184
Flu Rage
186
Beware the Manipulator
187
The Art of the Riposte
189
A Colleague Belittles You in Front of the Boss
190
Oh Perfection Most Foul
192
Play to Their Strengths
194
Ouch The Supersensitive Colleague 195 132 When Youre Asked to Clean Up a Colleagues Report
197
Listen Up
198
Wheres My Stapler?
199
Admit When Youre Wrong
201
Youre Not Alone
202
Beware the Minimizers
204
Focus on the Good
206
When a Foe Asks for a Favor
207
Handling the Overindulger
208
Asking a Fellow Manager to Respect Your Subordinates
210
The Disappearing Colleague
211
When a Problem Employee Becomes Your Boss
213
Demand Reciprocity
214
The Rosebush Cometh
216
Just Say No to the Office Peddler
217
About the Author
227

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