21 dog years: doing time @ Amazon.com

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Fourth Estate, Aug 23, 2002 - Business & Economics - 222 pages
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Mike Daisey worked at Amazon.com for nearly three years during the dot-com frenzy of the late nineties. Now that his nondisclosure agreement has expired, he can tell the real story of tech culture, hero worship, cat litter, Albanian economics, and venture capitalism that feed into the delusional cocktail exulted as the New Economy. His ascent from lowly temp to customer service representative to business development hustler is the stuff of dreams - and nightmares.

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21 dog years: doing time @ Amazon. com

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Amazon.com may have made many mistakes since it opened its e-doors for business, but the one it made in hiring Daisey to do "customer service" in 1998 continues to haunt the company in a big way ... Read full review


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