222 Secrets of Hiring, Managing, and Retaining Great Employees in Healthcare Practices

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Jones & Bartlett Learning, 2007 - Business & Economics - 322 pages
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Based on the reasearch findings from a wide variety of healthcare providers, clinic administrators and practice managers, 222 Secrets of Hiring, Managing, and Retaining Great Employees in Healthcare Practices provides simple, easy-to-use advice and techniques for successfully recruiting, interviewing, compensating, managing, motivating, training, evaluating, and retaining great employees in the clinical practice setting. This unique book reveals the
 

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Contents

Hiring I
1
Getting the Right People on Board
3
Action Step 1
4
Establish an Employee Success Profile
5
lnvolve Your Staff
6
Qualities of Exceptional Employees
7
High Tolerance for Contact
8
The Most lmportant Trait
9
Winter Holiday Surprise
152
Dont Neglect the Little Things
153
From Satisfied to Engaged
157
The Showing Up Mindset
158
How Engaged ls Your Healthcare Team?
159
Agree on Mutual Expectations
160
The Psychological Contract
161
Energize the Job
163

The Likability Factor
10
The Spirit of Service
12
The Civility Factor
13
Traits That Are Often Overlooked
14
Do Your Own Hiring
16
Creative Recruitment Strategies
19
Build an Appealing Employment Brand
20
Use a Recruiting Bonus
22
Three Options
23
Train from Within
24
Utilize PartTime Employees
25
Maintain Alumni Relations
27
Recognize the Misconceptions
29
Consider Outsourcing
30
Hard Learned Lessons About Recruiting
31
Become an Employer of Choice
33
Make Your Practice a Great Place to Work
34
Dont Overlook the Appeal to Patients
35
Put People First
37
Offer Alternative Work Arrangements
38
Care for Caregivers
39
Make Work Enjoyable
41
The Power of Celebrations
42
Care for Your People
44
Employees Are 1
46
Help Employees Find Community in the Workplace
47
Secrets of Savvy Interviewing
51
Establish Rapport
52
Use Tested lnterview Questions
53
Hire ServiceOriented Employees
57
Talk Less Listen More
58
Ask ScenarioDriven Questions
59
Uncover a Job Applicants lnner Traits
60
Use BehaviorBased Questions
61
Peer lnterviews
64
Avoid Negative Feedback
66
Offer a Test Run
67
Hire People Who Fit Your Practice Culture
69
Determine What Matters Most
70
Start with the Basics
71
What Commitment ls Required?
72
Which Comes First?
73
Determine the Core Values of Your Practice
74
Obsession ls the Key
76
Begin the Search
78
lt Starts at the Top
80
Ownership ls the Key
81
Validate the Fit
82
Hiring Mistakes to Avoid
85
Hiring Mistake 1
86
More Hiring Mistakes
87
Thinking lts an EntryLevel Job
88
Misreading the Signs
89
Making a Poor First lmpression
90
OverNegotiating the Job Offer
92
Failure to Discuss Expectations
93
Hard Learned Lessons About Hiring
94
Failure to Do a Background Check
95
The New World of Work
99
The Rise of Caregiving
100
Time Off
101
Flexible Schedules Attract Quality Staff
102
Give Flexible Schedules a Trial Period
104
Compressed Workweek
106
Telecommuting
107
Managing
111
Hard Learned Lessons About Motivation
113
Management Style Sets the Stage
114
Five Myths About Motivation
115
The Hierarchy of Needs
116
The Motivation lnventory
118
Learn What Motivates Your Employees
120
Satisfactory Working Conditions
122
A Low Stress Environment
123
The Right Equipment
125
The Need for Camaraderie
126
The Need to Have a Say in Decisions Affecting Ones Work
127
The Need for Autonomy
128
The D Word
130
The Need for lnteresting Work
131
The Desire for OntheJob Training
132
Learn from O P M
133
Beware of These Assumptions
134
More Hard Learned Lessons About Motivation
135
The Power of Positive Reinforcement
139
The lmportance of Praise
140
Ask for Patient Feedback
142
Letters to Home
143
Letters to Family Members
144
Letters to Volunteers
145
Hard Learned Lessons About Appreciation
146
Create an A B C D Award
147
lndividualization ls the Key
148
Hard Learned Lessons About Recognition
149
Makes Heroes of Your Staff
150
Express Pride in Your Staff
151
job Sculpting
164
Job Challenge
166
Participative Management
167
The Trust Factor
168
The Keys to Employee Trust
169
Empower Employees
170
lssues That Matter in the War for Talent
172
Team Meetings A Catalyst for Practice Improvement
175
Listen to Everyone
176
The Benefits of Staff lnvolvement
177
Early Morning Huddles
178
Brainstorming Sessions
180
How We Can Do lt Better Meeting
182
What Can Do By Next Tuesday?
183
Go for Broke Meetings
184
Hard Learned Lessons About Team Meetings
186
Performance Management
191
Howm l Doing?
192
Avoid Confrontations and Surprises
193
The Critical Document with Which to Start
194
Use an Evaluation Form
196
Hard Learned Lessons About job Evaluations
197
Ask Before You Tell
198
Avoid Unfair Comparisons
199
Focus on Strengths
200
Match Skills with lnterests
201
Analyze Poor Performance
202
Provide Feedback
204
Focus on Performance
206
Help with Personal Problems
207
Agree on a Plan of Action
208
The Secrets of Great Managers
209
The Saddest Mistake of Performance Management
210
Hard Learned Lessons About Performance Reviews
211
Managements most Unpleasant Task
215
Bad Apples
216
The Borderline Employee
217
Keep lt Real
218
The Rules for Fairness
219
Action Steps for the Moment of Truth
220
Layoffs for Economic Reasons
223
Exit lnterviews
224
OneonOne lnterviews by a Third Party
226
The WakeUp Call
227
Retaining
229
Secrets of Staff Retention
231
The High Cost of Turnover
232
Why Employees Leave
233
Get Them Off to a Good Start
234
Hard Learned Lessons About New Employee Orientation
236
Employee Handbook
237
Get to Know Your Team
239
Ask for Commitment Not Loyalty
240
Think 306090
242
Crunch Time
243
Reduce WorkRelated Stress
244
Prevent Employee Burnout
245
Hard Learned Lessons About Retention
248
RetentionFriendly Compensation Strategies
255
Conduct Separate Salary and Performance Reviews
256
Satisfaction with Pay Depends on Perception
257
Do Your Employees Realize How Much Theyre Paid?
258
Equity Theory
259
Offer Concierge Services
260
Use PTO Plans to Control Absenteeism
261
Avoid the Cycle of Failure
262
The Overcompensated Employee
264
Psychological Paychecks
265
Benchmark Salaries
266
Base Employee Raises on Merit
268
Four Criteria for a Pay Raise
269
Hard Learned Lessons About Compensation
270
Training and Skills Development
275
Provide a Positive Learning Culture
276
Make Your Office Staff TechSawy
277
lmprove Your Billing Operation
279
Diversity Training
280
CrossTraining
282
Coding Credentials for Your Staff
284
Safety Training
285
CustomerService Training
286
Empathy Training
287
LunchandLearn Programs
288
Training Options and Resources
289
Hard Learned Lessons About Training
291
Upward Communication
295
Encourage Upward Communication
296
The Stay lnterview
297
lnitiate an Employee Survey
299
A Shorter Litmus Test
302
Submit to an Upward Appraisal
303
The Problem That Has No Name
305
Epilogue
307
About the Author
309
Index
311
Copyright

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