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The Customers First Perceptions
Listening to the Customer
Say It Again
Customer Service Diseases
Whos the Customer?
Customer Service Personalities
The ABCs of Customer Service
Winning and Losing with the Customer
Five Steps to Better Customer Service
20 minutes RESOURCES Action Plan answering machines Ask participants better customer service buying decision Centerville concerning copy of Handout corrective action Customer Complaint Resolution Customer Service Listening Customer Service Personality customer service profile customer service representative Customer Service Skills Customer's Requirements Customers feel dealing with customers described in Handout Discuss dog food effective example flipchart found in Handout Handout 1.1 help participants help the customer identify important Introduce the activity meet minutes RESOURCES Handouts minutes RESOURCES Slide negative words paradigms participant PRESENTATION Participants are asked pencils Phone Power Present Handout problem product or service product/service providing customer service purchase quick fix received Review Handout role play rumor salesperson self-fulfilling prophecy separate table Service Listening Test Service Personality Profiler service you provide set goals Steps to Better strategies Successful Customer Service supplier talking type of customer voice inflections Who's the Customer