301 Great Customer Service Ideas from America's Most Innovative Small Companies
Incorporated Pub., 1997 - Business & Economics - 351 pages
This is the third book in Inc.'s bestselling series of great ideas for growing businesses. The first title in this series is, 301 Great Management Ideas from America's Most Innovative Small Companies, now in it's second edition has sold well over 100,000 copies. Customer service has become top priority for any company that wants to survive and prosper in these competitive times. 301 Great Customer Service Ideas is chock-full of ideas that readers can apply today.
Like its companions in the series, 301 Great Customer Service Ideas breaks down a big subject into manageable pieces. Each practical idea is based on the thousands of companies that submitted their achievements for the Inc. Positive Performance Awards, co-sponsored by MCI. These ideas come from some of America's most successful and innovative companies.
This is not just a book for managers. It's a book for anyone who deals with customers. It's a no-theory, no-fluff handbook that can improve the way any company does business.