42 Rules of Employee Engagement

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Happy About, Jun 1, 2009 - Business & Economics - 107 pages
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42 Rules of Employee Engagement takes a practical, straightforward and fun look at what it takes to build community, commitment and a culture of engagement in the business world today. The book highlights common behaviors that lead to "disengagement" in teams and offers useful, non-nonsense ideas for doing things differently. Susan Stamm will inspire and challenge you to create a unique workspace with your team that attracts and inspires high performance, commitment and authentic work relationships. This book is loaded with practical advice and actions you can take away to begin building an engaged team.
 

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Susan's book is a summary of many of the principals taught in leadership training. She presents them in an often humerous way with plenty of examples. It makes a good refresher for experienced supervisors and a must read for new supervisors.

Contents

Intro
1
Rules Are Meant to Be Broken
4
Get Under New Management
6
Begin at the Very Beginning
8
Listen Listen Listen
10
Be a HandsOn Manager
12
Be a LowTech Communicator
14
Everyone Needs Feedback
16
Turf is for Stadiums Not Teams
54
Right Actions Bring Engagement
56
Leave Your Good Parenting Skills at Home
58
Leave Your Bad Parenting Skills at Home
60
Expect Exceeded Expectations
62
It Only Takes a Minute
64
Recognize Good Performances
66
Problem Solving Is a Team Sport
68

Keep Learning
18
Allow Your Team to Grow
20
Support Team Members When Needed
22
Relationships Determine Results
24
Sharing Builds Community
26
Your Beliefs Drive Results
28
Youre Still the Boss
30
Everyones Not Like You Thank Goodness
32
Be Direct with People Who Value Results
34
Be Enthusiastic with People Who Value Enthusiasm
36
Be Accepting with People Who Value Sincerity
38
Be Reliable with People Who Value Quality
40
Build SelfEsteem When Discussing Performance
42
Involve to Engage
44
Use Your Head
46
You Dont Have to Be the Smartest Person in the Room
48
Compete with Your Competitors
50
Get Out of the Shower
52
Help Your Team Accept Change
70
He Who Has the Gold Rules
72
Build Acceptance Reject Prejudices
74
Honesty Is Always the Best Policy
76
Give It Your All
78
Know What You Want
80
Engaged Teams Get the facts
82
Ask Dont Tell
84
These Are My Rules What Are Yours?
86
Recommended Employee Engagement Books
88
Employee Engagement Resources
94
42 Rules of Engagement Toolbox
96
Endnotes
98
About the Author
104
Recommended Super Star Press Books
106
A Message from Super Star Press
107
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