50 Activities for Achieving Change
Human Resource Development, Jan 1, 1992 - Business & Economics - 420 pages
Contains 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area. Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations. User friendly activities which take you step by step through the training process, allowing you to easily deliver high impact training that makes a difference.
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15 minutes 30 minutes Materials 50 Activities 60 minutes Achieving Change action plan Activities for Achieving areas ask each group Ask each participant ask participants attitudes Average total time—2 behaviors brainstorming Bring participants Completing Exercise concluded consider copies of Exercise creative customer service Description This activity discussion Distribute Exercise Divide participants effective encourage participants example explore factors feel found in Activities Handout help participants identify individual influence Johari Window learning points listening main group markets material is found Method minutes Materials Required Objectives opportunity organization organization’s Organizational Culture pairs participants into groups pens people’s potential present questions Raising Awareness Related material Reproduced from 50 session Situations This activity skills staff stage statement Step strategies Sufficient copies Sufficient space total time—2 hours Trainer Guidance Trainer’s Notes trust undisturbed wish X X X X X