50 Activities for Achieving Excellent Customer Service

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HRD Press, 2003 - Business & Economics - 275 pages
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Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.

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About the author (2003)

Darryl S. Doane and Rose D. Sloat (Canton, OH) are international performance-based training and development specialists, and the owners of The Learning Service, Ltd.

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