50 Activities for Achieving Excellent Customer Service

Front Cover
Human Resource Development, 2003 - Business & Economics - 257 pages
This resource manual provides : Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands.; Identification and creation of memorable experiences for your customer service representatives and their customers; A valuable treasure of resources whether you are a seasoned veteran, a trainer/facilitator with middle of the road years of experience, or a newcomer or occasional trainer.; 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area.; User friendly activi.
 

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Contents

Part B Customer Service Icebreakers
9
Call Centers and the Telephone
21
Professionalism with No Excuses
35
Part F Customer Treatment Internal and External
77
WACTEO
85
The Internal Customer
91
The Golden Rule
97
Part G Essential Tools for Success
107
Asking for the Order
127
Part J Fulfilling NeedsProviding Solutions
135
Part K Customer Service Assessments
177
Uncomfortable Situations
187
Customer Service Stories
207
Bonus Section
221
Customer Service Documenter
227
Copyright

Part H Customers and the World Wide
119

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