50 Activities for Conflict Resolution

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Human Resource Development, 1999 - Business & Economics - 300 pages
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This collection of activities, self-assessments, and exercises is especially useful as a resource to introduce the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity. The book is fully reproducible and flexibly organized in two sections. Part One includes twenty-five interactive group learning activities to explore conflict and provide practice in skills that help to resolve it. Part Two consists of twenty-five individualized exercises and assessments that are ideal for pre-work prior to group training sessions, or they can be distributed to participants for their own self-development. All of the activities and assessments are reproducible and include participant materials and notes for the instructor Selected Contents Part One: Group Workshop Activities: Two Responses to Conflict: Fight or Flight; How Can We Both Win? A Quick Demonstration; Individual Conflict Styles: A Zoological Approach; Approaches to Conflict: Role Play Demonstration; When Conflict Creates Stress, Don't Just Stand There...; Introduction to Listening: A Self Inventory; Red Flags; Benefits and Barriers: Exploring Third Party Intervention; Mismatched? Are You Reading the Non-Verbal Cues?; Constructive or Destructive Conflict: Lessons to be Learned; Gaining a Different Perspective; Assumptions: Who Needs 'Em?; Portrait of a Peacemaker; What Kind of Question is That?; Third-Party Mediation; Formulating Clear Agreements Part Two: Individualized Exercises and Assessments: Self-Assessment in Dealing with Differences; Analyzing A Conflict: Is It Worth Getting Into?; In the Heat of the Moment; How to Deal with Hot Buttons; Resolving a Conflict through Planning; Mediation: Test Your Knowledge; First Thoughts About Others: Perception IQ Quiz; Uncovering the Hidden Agenda; Your Turn: A Non-Judgmental Exercise; Supportive Listening: What's Your Score?; Escalate vs. Acknowledge: The Choice is Yours; Eight Different Points of View
 

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Contents

Table of Contents Part
2
A Zoological Approach
11
Role Play Demonstration
17
When Conflict Creates Stress Dont Just Stand There
23
Tug of War or Peace
31
Mismatched? Are You Reading the Nonverbal Clues?
37
Gaining a Different Perspective
45
Portrait of a Peacemaker
53
Introduction to the Back of the Book SelfDevelopment
85
The Role of Values in Conflict Resolution
101
How to Deal with Hot Buttons
109
Why People Avoid Dealing with Conflict Resolution
115
Test Your Knowledge
121
Evaluating Your Conflict Resolution Skills
127
Can You Imagine That?
133
A Nonjudgmental Exercise
139

What Kind of Question Is That?
59
Resistance Options to the Rescue
65
ThirdParty Mediation
71
Formulating Clear Agreements
77
Its Use in Conflict Resolution
149
Fact vs Opinion
155
Eight Different Points of View
161
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About the author (1999)

Jonamay Lambert is the founder and president of Lambert & Associates, Inc. and the coauthor of "50 Activities for Conflict Resolution and" Global Competence. She has extensive consulting experience in corporate, government, and educational institutions and has designed and implemented training programs in diversity, leadership, and change management for both Fortune 100 companies and smaller organizations alike. She sits on the board of directors for the Chicago Council on Urban Affairs. She lives in East Dundee, Illinois. Selma Myers is the author of "Team Building for Diverse Work Groups and co-author of "50 Activities for Conflict Resolution and" Global Competence. She has been an intercultural consultant for more than 15 years for small and large companies (including Fortune 500 companies), non-profit and educational institutions, government agencies, and professional associations. She lives in La Jolla, California.

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