50 Activities for Conflict Resolution
This collection of activities, self-assessments, and exercises is especially useful as a resource to introduce the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity. The book is fully reproducible and flexibly organized in two sections. Part One includes twenty-five interactive group learning activities to explore conflict and provide practice in skills that help to resolve it. Part Two consists of twenty-five individualized exercises and assessments that are ideal for pre-work prior to group training sessions, or they can be distributed to participants for their own self-development. All of the activities and assessments are reproducible and include participant materials and notes for the instructor Selected Contents Part One: Group Workshop Activities: Two Responses to Conflict: Fight or Flight; How Can We Both Win? A Quick Demonstration; Individual Conflict Styles: A Zoological Approach; Approaches to Conflict: Role Play Demonstration; When Conflict Creates Stress, Don't Just Stand There...; Introduction to Listening: A Self Inventory; Red Flags; Benefits and Barriers: Exploring Third Party Intervention; Mismatched? Are You Reading the Non-Verbal Cues?; Constructive or Destructive Conflict: Lessons to be Learned; Gaining a Different Perspective; Assumptions: Who Needs 'Em?; Portrait of a Peacemaker; What Kind of Question is That?; Third-Party Mediation; Formulating Clear Agreements Part Two: Individualized Exercises and Assessments: Self-Assessment in Dealing with Differences; Analyzing A Conflict: Is It Worth Getting Into?; In the Heat of the Moment; How to Deal with Hot Buttons; Resolving a Conflict through Planning; Mediation: Test Your Knowledge; First Thoughts About Others: Perception IQ Quiz; Uncovering the Hidden Agenda; Your Turn: A Non-Judgmental Exercise; Supportive Listening: What's Your Score?; Escalate vs. Acknowledge: The Choice is Yours; Eight Different Points of View
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A Zoological Approach
Role Play Demonstration
When Conflict Creates Stress Dont Just Stand There
Tug of War or Peace
Mismatched? Are You Reading the Nonverbal Clues?
Gaining a Different Perspective
Portrait of a Peacemaker
Introduction to the Back of the Book SelfDevelopment
The Role of Values in Conflict Resolution
How to Deal with Hot Buttons
Why People Avoid Dealing with Conflict Resolution
Test Your Knowledge
Evaluating Your Conflict Resolution Skills
Can You Imagine That?
A Nonjudgmental Exercise
What Kind of Question Is That?
Resistance Options to the Rescue
Formulating Clear Agreements
Its Use in Conflict Resolution
Fact vs Opinion
Eight Different Points of View
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____ the person ___________________________________________ Alternative __________________________________________________________ Nonjudgmental response 15–20 minutes PURPOSE 20 minutes PURPOSE activity agreement answers Approaches to Conflict Ask participants assumptions avoid Big Bad Wolf body language brainstorming Charlie Chart of Accounts conflict resolution conflict-resolution styles deal with conflict DEBRIEF disputants Diversity Training emotions EQUIPMENT escalate examples EXERCISE Explain explore Flipchart MATERIALS following questions Fred goals group select Handout help participants understand hot buttons ideas important index card instruction slips Interest INTRODUCTION involved know/unaware Lead a discussion listening Little Red Riding Neutral party nonverbal behavior nonverbal communication open-ended options paraphrasing partner peacemakers phrases positive prepared flipchart PROCEDURE recognize Reconvene and ask Red Riding Hood relationships resolve conflict situations role play scenario skills solution someone speaker Stolen Account stress suggest SUMMARY tag sale talk Tell third-party intervention Trainer’s Notes win-win WORKSHEET yes-no