50 Case Studies for Management and Supervision

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Human Resource Development, 2008 - Business & Economics - 400 pages
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Managers and supervisors will sharpen their analytical and decision-making skills with this new collection of fully reproducible case studies. Based on actual, real-life situations, these exercises prepare supervisors and team leaders for the challenging problems they face in today's complex workplace. Each case study includes: Summary of the case; Discussion questions which evoke thought and analysis; Suggested solutions to the problems presented Training Objectives: Improve participant's listening skills; Empower employees to negotiate; solutions fairly; Provide opportunities for participants to practice new skills in a supportive environment; Illustrate the skills needed to respond productively to complex issues Activities Cover: Performance appraisal; Managing effectively; Sexual harassment/discrimination; Managing disruptive employees; Coaching/counseling employees; Hiring the right person
 

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Contents

How come they make more than me?
1
Shes a Smart Enough Broad
5
Improving Performance in Business Services
11
Looney Tunes on Parade Part 1Getting Started on the Right or Left? Foot
15
Looney Tunes on Parade Part 2Kicking into Gear Background Information
23
Looney Tunes on Parade Part 3A Time for Action Background Information
31
Mary Corey
37
Shipping and Receiving
43
Another Staff Meeting
133
The Case in Case Analysis
137
A No in the Field
141
Buddy Jefferson
145
A Wet Pain in the Neck
149
Well excuuuse me
155
The B Is Back
161
Accidents Happen
167

They Came from DocuMax
47
Hes Just Not the Same
51
Special Checking Is Handed a Loss
55
Beverly Comes Full Circle
59
It Was Really So Simple
65
Pain in Claims
71
Dont Let Her Get Behind You
73
Kathy Showers
81
Forgetting Claims
85
Answering the Phone
91
Good News Bad News Part 1The 375 Mistake
95
Good News Bad News Part 2Judy Judy Judy
99
Good News Bad News Part 3The Storm Breaks
103
Conflict in Customer Service
107
Dont Let an Old Flame Die
113
The Contradiction of Business
119
Problems Behind the Counter
123
Wanted Good Secretary
129
A Leadership Challenge
177
It Was Either Some Dress or Some Stain
181
Bad News in Budgets
185
Out of Control
191
What a Waste of Time
195
Getting a Fair Hearing
201
Whos telling the truth?
205
Shouting for Results
213
Fixing Things Over Dinner
221
A Systems Migration to New Skills
227
The Worst Part Was That She Often Was Right
233
Lighting a Fire
239
Caught in the Act
245
Look Out Ahead
257
A Problem in Security
261
Who me?
273
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