54 Golden Nuggets
This compilation of 54 articles covers all aspects of customer service and are organized into four easy-to-reference sections: Customer service, telephone service, human resources tips and voice mail/e-mail/cell phone tips. Each article is geared toward keeping the customer you work so hard to get.
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Telephone Doctor IQ Quiz
Telephone Doctor TenPoint Customer Service
Controlling Personal Calls at the Office
Handling the Irate Customer
How to Deal with the Foreign Accent
How Not to Answer a Telephone Calls
Returning Phone Calls
Which are you?
Why is No Problem a Big Problem?
Retailing Woes Easily Fixed with Seven Simple
R U Rude?
The Art of Damage Control
The Telephone Doctors 6 Cardinal Rules
Whats Your RTC Factor?
Telephone Inquiries are Not Always About Price
Hiring the Right Voice
Think You Let the Wrong 400 Go
Most Frustrating Voice Mail Phrases
Cell Phone FlubsThe Dirty Dozen
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