8 Things We Hate about I.T.: How to Move Beyond the Frustrations to Form a New Partnership with I.T.

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Harvard Business Press, 2010 - Business & Economics - 194 pages
5 Reviews
Why can't you get what you really want from IT? All you desire is a ready-and-willing partner to help you exploit IT to drive your business. Instead, you get endless rules and regulations, not to mention processes, projects, and technologies that deliver too little, too late, for too much. It's frustrating!

How to build a relationship that puts you firmly in control and produces the business results you need? In The 8 Things We Hate About IT, Susan Cramm provides the answers.

Start by understanding differences between operational and IT managers - in backgrounds, personality, pressures, and incentives. Cramm explains how differences prevent operational managers and IT from communicating what, why, and how they do what they do.

Citing case studies and stories, the author then presents practical strategies for overcoming the difficulty. These include seeing things from your IT partners' perspective, developing a single version of 'truth,' and assuming accountability for IT just as you've done for management of your firm's financial and human resources.

Brutally honest, provocative, and filled with sound advice, this book reveals that the key to solving the IT problem is decidedly un-IT: it's a deeper understanding of human behavior, including how to apply your leadership skills to the world of IT.
 

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Excellent book. As soon as I started reading it, it spoke to me. I can relate to this being in the IT field myself. I knew most of the stuff in this book in one form or another but it did a good job of organizing my frustrations.

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Contents

You Need Service and IT Needs Control
15
You Need Results and IT Needs Respect
29
You Need to Focus on Tactics and IT Needs Strategic Alignment
43
You Need IT Funding and IT Needs Returns
63
You Need OnTime Delivery and IT Needs Quality
85
You Need Customization and IT Needs Standardization
107
You Need Innovation and IT Functions in Bureaucracy
125
You Need Good IT and IT Can Become Great
141
A Primer on FastCycle Development
157
Emerging Technologies
161
Key Responsibilities of the New Business IT Partnership
167
NOTES
171
INDEX
181
ABOUT THE AUTHOR
193
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About the author (2010)

Susan Cramm is Founder and President of Valuedance and a recognized industry expert on information technology leadership. She has consulted to executives from a number of Fortune 500 companies, including Toyota, Novartis, Whole Foods Markets, and Sony. She is an award-winning writer and author of the Harvard Business Review blog ?Have IT Your Way.”

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