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Alcoa applicant attitude authority bargaining basic bills of material Campbell Soup Company chart closed-circuit television communication Conference Leader Contract cost course decision delegation discussion duction effective employees equipment evaluation example factors feel Filer City film foreman give handle human relations ideas important improvement income statement individual industry instruction interest interview Johnson & Johnson keep labor laydown leadership listen machine materials meeting ment methods Miss Russell necessary operation organization overhead projector participants performance person personnel Pitney-Bowes planning plant plug valves prepared present problems procedure production questions record responsibility safety schedule session sheet situation skill standards step subordinates super supervision supervisor supervisory training sure talk techniques things tion Union worker