A Business Week Guide: The Quality Imperative
McGraw-Hill, 1994 - Business & Economics - 214 pages
America's leading business magazine explains what it takes to win in today's global economy. Based on the most popular issue in Business Week's history, this lucid primer delivers a much needed progress report from the front lines of the quality movement worldwide. Includes profiles of quality pioneers. 25 illus.
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A Short History
How America Stacks Up with
Qualitys Long Hard Road
12 other sections not shown
50 percent airlines American approach AT&T auto Baldrige Baldrige Award benchmarking better boost carmakers Center chip compa company's competition Corp corporate costs Crosby customer satisfaction cycle defects Deming Prize director electronic employees engineering environmental equipment Ernst & Young European example executive experience factory former goal Hewlett-Packard ideas industry Institute Japan Japanese Juran L. L. Bean learned maker manufacturing measure ment million Motorola operations performance Philip Crosby plant poka-yoke president problems quali quality control quality effort quality improvement quality management quality movement quality programs Ramos Arizpe result retailers says Seven-Eleven Shewhart Shigeo Shingo statistical suppliers Taguchi there's tion tomers total quality total quality control total quality management U.S. companies United USAA vice-president workers Xerox