A Case Study of Consumer E-Satisfaction for the E-Services used in Jodhpur
Scientific Study from the year 2012 in the subject Business economics - Business Management, Corporate Governance, Jai Narain Vyas University Jodhpur (Department of Management Studies), language: English, abstract: The websites are the important medium of communication with customers on behalf of the organization. It provides secured access to internal and external information resources to facilitate communication to support publishing of content to the intranet sites by authorized staff. The websites give the purpose and content with high speed of bandwidth. The internet and the websites are the pivotal point of the human life impacting all the dimensions of business, professional and personal life of people. The connectivity and reliability of the services is essential to increase the e-satisfaction of the people. The basic aim of the paper is do the analysis of the dimensions of e-service quality and build the strategic framework for the enhancement of the quality e-services.
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000 Brown-Forsythe 000 Within Groups 05 which shows 183 Analysis 184 respondents Alternative Hypothesis H01 ANOVA Bound Upper Bound classified by age classified by education classified by gender communication Confidence Interval customer satisfaction customer’s customers classified Deviation Std difference about e-service differentiated service E-loyalty e-service quality e-services in Jodhpur electronic commerce enhance German National Library groups are differing groups are homogenous Homogeneity of Variances Hypothesis H01 impact Jodhpur Sigma less than 05 Levene Statistic df1 Lower Bound Upper Marketing Mean Difference Mean Std Model Fixed Effects Multiple Comparisons Null Hypothesis ONEWAY Total average post graduates 45 quality and e-satisfaction Reliability x Responsiveness satisfaction of customers senior secondary 49 Shapiro-Wilk sigma is less significant difference Square F Squaresdf Mean Square Statistic df1 df2 Statistica df1 df2 Subset for alpha Sum of Squaresdf Total average E-satisfaction total of 184 Tukey HSDa V. A. Zeithaml value Levene Statistic value of sigma variable