A Case Study of Consumer E-Satisfaction for the E-Services used in Jodhpur

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GRIN Verlag, May 14, 2012 - Business & Economics - 26 pages
Scientific Study from the year 2012 in the subject Business economics - Business Management, Corporate Governance, Jai Narain Vyas University Jodhpur (Department of Management Studies), language: English, abstract: The websites are the important medium of communication with customers on behalf of the organization. It provides secured access to internal and external information resources to facilitate communication to support publishing of content to the intranet sites by authorized staff. The websites give the purpose and content with high speed of bandwidth. The internet and the websites are the pivotal point of the human life impacting all the dimensions of business, professional and personal life of people. The connectivity and reliability of the services is essential to increase the e-satisfaction of the people. The basic aim of the paper is do the analysis of the dimensions of e-service quality and build the strategic framework for the enhancement of the quality e-services.

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