A Commonsense Approach to Dealing with People: Managing People Made Easier

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iUniverse, Jul 1, 2011 - Business & Economics - 128 pages
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Even without the word “manager” in your title, you manage people every day of your life. You manage expectations at work and at home with your family, friends, and business associates. Author Terry “T. J.” Jenkins has been supervising employees for decades, and he has also excelled at managing his personal affairs. In this step-by-step guidebook, he shares the lessons he’s learned from climbing the corporate ladder and in his daily life. Success starts with commonsense approaches that few people take when working with team members. You will learn • how to acquire the right tools to manage people and events; • when it makes sense to make a lateral move in order to meet your ultimate objectives; • why it’s so important to keep your promises; • how to communicate better with others. You’ll also find practical strategies on dealing with stress, hiring the right people, and achieving goals. Forget about the technical manuals and complicated theories that promise to lead you to success. Instead, improve your relationship with the people you manage at work and elsewhere with A Commonsense Approach to Dealing with People.
 

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Contents

Managing People Starts and Ends with You
1
Trust
4
Honesty
8
Respect
10
Attitude
12
Making and Keeping Commitments
15
Project a Positive Image
18
Treat Everyone the Same
20
Problem Solving
59
Dealing with Stress
62
Symptoms of Stress
66
Support Your Team
69
Get to Know
74
OpenDoor Policy
77
Goal Setting
79
Hiring Practices
82

Be Nice
23
Just the Facts
26
Dont Make It PersonalDont Take It Personally
28
Teaming
32
Good Communication is Key to Managing People
35
Effective Listening
39
Timely Response
42
Helpful Hints
46
Total Quality Management
48
RootCause Analysis
51
Continuous Improvement
54
Reviews Promotions and Merit Increases
85
Coaching
88
Corrective Actions
91
Overreaction
94
Defusing Hostile Customers
97
You Are a Role Model
100
Reason for a No Decision
103
Vendor Management
105
Passion
108
Summary
111
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