A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong: Easyread Large Bold Edition

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ReadHowYouWant.com, Feb 20, 2009 - Business & Economics - 464 pages
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Contents

Complaints Lifeline to the Customer
1
Putting the Complaint Is a Gift Strategy into Practice 157 6 The Gift Formula
159
Dishing It Out and Taking It In The Personal Side
300
When You Complain Make Sure You Are Giving a Gift
328
Looking to the Future
345
acknowledgments
398
Index
407
Copyright

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