A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong: Easyread Super Large 18pt Edition

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ReadHowYouWant.com, Feb 20, 2009 - Business & Economics - 560 pages
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FOR ANYONE WITH CLIENT/SERVICE RELATIONSHIPS

User Review  - Anonymous - Borders

Even better than the first edition. For any executive who understands that truly satisfied clients breed the best opportunities for more clients, "A Complaint Is A Gift" is a powerful tool to be ... Read full review

Contents

Complaints Lifeline to the Customer 1 1 A Complaint Is a Gift Strategy
3
Putting the Complaint Is a Gift Strategy into
193
Creating Better Customers with Goodwill
228
When Customers Go Ballistic
261
Its All in the Words Responding to Written
300
From a Whisper to a Global Shout
340
Dishing It Out and Taking It In The Personal
366
When You Complain Make Sure You Are Giving
400
Looking to the Future
421
acknowledgments
486
Copyright

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