A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong: Easyread Super Large 24pt Edition

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ReadHowYouWant.com, Feb 20, 2009 - Business & Economics - 468 pages
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Contents

Putting the Complaint Is a Gift Strategy into
1
When Customers Go Ballistic
39
Its All in the Words Responding to Written
107
From a Whisper to a Global Shout
176
Dishing It Out and Taking It In The Personal
221
When You Complain Make Sure You Are Giving a Gift 279 CONCLUSION Looking to the Future
311
acknowledgments
427
Index
443
Copyright

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