A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong: Easy Read Comfort Edition

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ReadHowYouWant.com, Feb 20, 2009 - Business & Economics - 508 pages
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Contents

Complaints Lifeline to the Customer 1 1 A Complaint Is a Gift Strategy
3
In the Mind of the Complaining Customer 136 PART TWO Putting the Complaint Is a Gift Strategy
174
Creating Better Customers with Goodwill 206 8 When Customers Go Ballistic
236
Its All in the Words Responding to Written
271
From a Whisper to a Global Shout
307
Dishing It Out and Taking It In
331
When You Complain Make Sure You Are Giving
361
Looking to the Future
379
acknowledgments
439
Copyright

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