A Guide to Measure the Performance of Information Systems
DIANE Publishing, 1991 - 91 pages
Government agencies and companies can use this guide to develop an information systems performance measurement program. Covers: application development and maintenance, operations and telecommunications, information systems support for end-users, and planning and strategic consulting. Also includes user satisfaction surveys and service level agreements and a discussion of function points. Bibliography and glossary.
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agency's I/S APPENDIX application enhancements Application Support Index Arizona State University assessment Average elapsed Average user satisfaction Central Processing Unit completed projects Computer User Satisfaction cost critical success factors current and planned Customer defects Degree of Influence Development and Maintenance DHCP MODULE dollars evaluating FP delivered Function Point Count Function Type functional specifications functionality provided Gigabyte Goal Coverage Index I/S activities I/S department I/S performance I/S resources I/S Support implementation In-house indicate Internal Logical Files IRM STAFF Maintenance activity measures presented metric MIPS Operations and Telecommunications OUTPUT SCREENS performance measurement program performance of I/S PERFORMANCE OF INFORMATION personal computer planned applications Planning and Strategic problems program areas project to delivery requests responsiveness service level agreement Software Metrics Strategic Alignment Support for End-users Systems Characteristics Telecommunications activity telephone number Texas Total elapsed Unadjusted Function Point user satisfaction score user satisfaction survey Value Adjustment Factor
Page 60 - End-User Efficiency 8. On-Line Update 9. Complex Processing 10. Reusability 11. Installation Ease 12. Operational Ease 13. Multiple Sites 14. Facilitate Change Detailed guidance is contained within the IFPUG Counting Practices Manual.
Page 58 - VAF is based on 14 general system characteristics (GSC) that rate the general functionality of the application being counted. Each characteristic has associated descriptions that help determine the degrees of influence of the characteristics.
Page 56 - files" in their title, they are not files in the traditional data processing sense. In this case, "file" refers to a logically related group of data and not the physical implementation. Transactional Function Types represent...
Page 56 - Data function types represent the functionality provided to the user to meet internal and external data requirements.
Page 8 - A major problem with measurement programs is getting them started, because many people want to wait until they have the 'perfect measures. ' Not only is there no such thing as 'a perfect measure,' but the importance of each measure changes over time.
Page 56 - Files (ILF) - reside internal to an application's boundary and reflect data storage functionality provided to the user. Internal Logical Files must be maintained and utilized by the application. External Interface Files...
Page 62 - Agreement with the Federal Computer Performance Evaluation and Simulation Center (FEDSIM) to perform...
Page 85 - AHEC Advisory Group, broad-based health professional/consumers in the Lower Rio Grande Valley Harlingen Pediatrics Association Center for Health Policy Development, Inc., San Antonio Texas Department of Health Texas Department of Human Services Texas Department of Mental Health and Mental Retardation Texas Higher Education Coordinating Board United States Public Health Service, Region 6 13. Affiliation Agreement and Arrangement for Faculty...