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78 Annual 85 Annual activity AJAX APPLIANCE CORPORATION behavior blank paper businesspeople clariﬁcation clipboard communication conﬂict Decent but Pesky develop difﬁculties dyad effective EFFECTIVE LISTENING facilitator asks facilitator explains facilitator instructs facilitator leads facilitator reassembles feel fellow group members felt-tipped marker ﬁnd ﬁrst following questions forty-ﬁve minutes given a copy goals group’s handout leads a discussion learned Lecturette Sources listen manager Masking tape needs newsprint ﬂip chart observer sheet offer the participants ofﬁce operations workers organization organizational participant is given participants are instructed Patrick Doyle pencil person Pesky Co-Worker Physical Setting portable writing surface problem production workers proﬁle reassembles the total receive feedback reﬂect Ringo Setting A room share Similar Structured Experiences situation speciﬁc statements Step Sticky Wickets stress superlative tally marks task team members Theory Sheet Thirty minutes Three to ﬁve total group triads Trion Trionians Twenty minutes University Associates values vice presidents Work-Needs Assessment zodiac