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78 Annual 85 Annual activity AJAX APPLIANCE CORPORATION behavior blank paper businesspeople clipboard communication conflict consultant Decent but Pesky develop dyad effective EFFECTIVE LISTENING facilitator asks facilitator explains facilitator instructs facilitator leads facilitator reassembles feel fellow group members felt-tipped marker Fifteen minutes following questions given a copy goals Handbook handout Interpersonal Communication leads a discussion learned Lecturette Sources listen manager Masking tape needs newsprint flip chart observer sheet offer the participants operations workers organization participant is given participants an opportunity participants are asked participants are instructed Patrick Doyle pencil person Physical Setting portable writing surface problem production workers reassembles the total receive feedback Ringo self-concept Setting A room share SHEET Instructions Similar Structured Experiences situation statements Step Sticky Wickets stress Suggested Instruments superlative tally marks task team members Theory Sheet Thirty minutes total group translation triads Trion Trionians Twenty minutes University Associates vice presidents Work-Needs Assessment zodiac