A Journey Into the Heroic Environment: A Personal Guide for Creating Great Customer Transactions Using Eight Universal Shared Values

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SelectBooks, Inc., 2004 - Business & Economics - 192 pages
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"A Journey Into The Heroic Environment" has changed hundreds of thousands of lives. In this book we unlock the secret to creating peace and fairness in any organization. The size of a company does not matter in the slightest. Industry, ethnicity, or religion does not matter. What matters is the knowledge that we are all in the "People Business." That is the message of this book. The book itself is a simple story of two strangers' encounter on a train that leads us on a compelling journey into the fascinating, creative, and stimulating new Shared Values work environment. Shared Values has since become a buzz phrase around the world; now we all need to practice these principles. Every week the press and media uncover yet another company, organization, or individual who has turned his or her back on the concepts inherent in Shared Values.Now a modern business classic "A Journey Into the Heroic Environment" helps us all attain what we REALLY want in our work environment!
 

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Contents

Twenty Years After The Journey Began
3
The Journey Begins
9
Defining the Heroic Environment
17
Walking Our Talk
35
The Trans Action Zone
51
Understanding Heroic Behavior
69
The Four Corporate Personality Work Styles
93
Telling Someone Youre Sorry
111
The Curse of Conditional Thinking
125
The Role of the Navigator in a Heroic Environment
135
The Importance of Having a Tracking Motor
149
Restarting Sustaining Your Tracking Motor
155
The Beginning of a New Journey
171
The Personal Work Style Assessment
175
Index 191
185
Copyright

The Mystery of Organizational Success
119

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About the author (2004)

Rob Lebow is founder and Chairman of the Lebow Company, Inc. and runs management training programs and seminars throughout North America. He has appeared in Inc., Fortune, Success, and Incentives magazines, to name a few.William L. Simon, is a bestselling author of business books and narrative non-fiction, has also written extensively for screen and television.

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