A Journey Into the Heroic Environment: A Personal Guide for Creating Great Customer Transactions Using Eight Universal Shared Values
"A Journey Into The Heroic Environment" has changed hundreds of thousands of lives. In this book we unlock the secret to creating peace and fairness in any organization. The size of a company does not matter in the slightest. Industry, ethnicity, or religion does not matter. What matters is the knowledge that we are all in the "People Business." That is the message of this book. The book itself is a simple story of two strangers' encounter on a train that leads us on a compelling journey into the fascinating, creative, and stimulating new Shared Values work environment. Shared Values has since become a buzz phrase around the world; now we all need to practice these principles. Every week the press and media uncover yet another company, organization, or individual who has turned his or her back on the concepts inherent in Shared Values.Now a modern business classic "A Journey Into the Heroic Environment" helps us all attain what we REALLY want in our work environment!
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Twenty Years After The Journey Began
The Journey Begins
Defining the Heroic Environment
Walking Our Talk
The Trans Action Zone
Understanding Heroic Behavior
The Four Corporate Personality Work Styles
Telling Someone Youre Sorry
The Curse of Conditional Thinking
The Role of the Navigator in a Heroic Environment
The Importance of Having a Tracking Motor
Restarting Sustaining Your Tracking Motor
The Beginning of a New Journey
The Personal Work Style Assessment
The Mystery of Organizational Success
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A Journey Into the Heroic Environment: A Personal Guide for Creating Great ...
No preview available - 2004
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