A Leadership Guide for Volunteer Fire Departments

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Jones & Bartlett Publishers, Aug 23, 2011 - Technology & Engineering
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A Leadership Guide for Volunteer Fire Departments, Fourth Edition updates the resource previously known as Recruiting, Training, and Maintaining Volunteer Fire Fighters, Third Edition. This must have resource examines the challenges of providing volunteer fire protection in modern day America. Readers are guided through a process of self-assessment and planning using case studies and activity worksheets. Skills and strategies are developed, yielding practical assistance to those charged with leading a volunteer fire department. With the Fourth Edition, you will learn to: develop a strategic plan for your department; develop goals and objectives for success; recruit and retain quality volunteers; determine the need for, screen, and train volunteers; use proven motivators and rewards to help your volunteers succeed; communicate with and lead volunteers effectively; and recognize organizational warning signs and what to do when problems arise.
 

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Contents

ACKNOWLEDGMENTS
ABOUT THE AUTHORS
Richard B Gasaway PhD EFO CFO
Tim L Holman BA EMTP CFO
CHAPTER 1
Introduction
The Role of Volunteer Fire Fighters
Why Use Volunteers?
CHAPTER 9
Introduction
Compensation
Retirement Benefits
Disability Benefits
Preretirement Death Benefits
Supplemental Benefits
How Much Does It Cost?

Volunteers Are Not Free
Types and Levels of Service Currently Offered
Potential Problems
Conclusion
CHAPTER 2
Introduction
Sales Approach to Recruitment
Understanding the Competition
Understanding the Buyer
Finding the Target Audience
After the Initial Contact
Conclusion
CHAPTER 3
Introduction
Membership Application
Interview
References
Background Check
Employment History
Examinations
Drug Screen
Communications with Candidates
Conclusion
CHAPTER 4
Introduction
Types of Training
CompetencyBased Programs
Joint Training Programs
CHAPTER 5
Introduction
Motivating Individuals
Motivating the Group
Volunteer Incentive Programs
Counseling
Conclusion
CHAPTER 6
From Fire Fighter to Officer
The Job of a Supervisor
Problems and Resolutions
Keys to Success
Conclusion
CHAPTER 7
Introduction
Defining the Elements of a Strategic Plan
Approach to Strategic Planning
Conclusion
CHAPTER 8
Prioritizing Time
Reasonable Expectations
Staffing Considerations and Solutions
Implementing a New System
Conclusion
Conclusion
CHAPTER 10
Introduction
Barriers to Communication
Working Toward Goals
Foundation of Communication
Giving Feedback and Resolving Conflicts
Conclusion
CHAPTER 11
Introduction
Types of Groups
Types of Teams
Benefits of Teams
Stages of Team Building
When Teams Fail
Coaching Teams
Conclusion
CHAPTER 12
Introduction
Initiating Discussion
Seeking Resolution
Types of Behavior
Performance Improvement Process
CHAPTER 13
Introduction
Guidelines for Administering Disciplinary Action
Verbal Warning
Written Warning
Suspension
Termination
CHAPTER 14
Enhancing Departmental Image
Conclusion
CHAPTER 15
Introduction
Mentoring Future Leaders
Empowering Future Leaders
Conclusion
Resources
Can Volunteer Fire Fighters Meet Department Goals?
Leadership Maturity
Volunteer Incentive Package
Point System
Attendance Report
Training Methodology
Training Officer Attributes Checklist
Application for Employment
Volunteers Bill of Rights
Needs and Expectations
Volunteer Program Evaluation Survey
INDEX
Copyright

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