A Lost Art: Business Etiquette with Exceptional Service

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Tate Publishing, 2012 - Business etiquette - 131 pages
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Customer Service is the impetus and sustenance to a successful business... -Carol Holman
...an insider look at what makes a successful business and a productive workforce... an excellent text for business students and must-have for all entrepreneurs. -Sharon L. Davis-Julius
The economic downturn is sculpting a new way of doing business.
The old business models revolving solely around profit margins riding on line items has run its course. There's a new way of thinking.
It's impossible to achieve your business goals if you don't have a satisfied, engaged workforce. It's such a basic concept, yet employers fly by the concept. If you take care of your employees, they will take care of your guests. Businesses that accept this philosophy will prosper; the market conspires to help businesses that help people.
 

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Contents

Introduction
13
The Wow Factor
17
The Sight and Sound of Bad Service
29
Recovery
51
Staffing
65
Decision Makers
83
Businesses at Stake
93
Thank You Please Come Again
115
Copyright

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