A Manager's Guide to Human Behavior, Fifth Edition

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AMACOM Div American Mgmt Assn, 2010 - Business & Economics - 244 pages
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Understanding how and why employees behave as they do is a critical skill for managers in every organization. Managers are responsible for ensuring that the organization¿s mission and strategic goals are enacted, so it is of the utmost importance they know how motivate and engage employees. This updated and revised edition of A Manager¿s Guide to Human Behavior will prepare managers to better understand, motivate, and focus the energies of individual employees and the collective energy of their work teams. Building on the content in the fourth edition, this updated course reexamines key theories and focuses on their practical application to typical management situations. New topics is this edition include learning organizations and open systems, as a context for understanding how individuals contribute to organizational effectiveness; self-awareness; Goleman¿s emotional intelligence; and Bridge¿s transitions model of change. The performance management section has been enhanced with a simplified process model (define, develop, review and reward), and the section on leadership examines the concept of the versatile leader who engages the spirit, head, heart, and hands of employees. Throughout the course, self-assessments, worksheets, checklists, and questionnaires give students the opportunity to apply what they are learning. Each chapter incorporates an action plan tied to the objectives and competencies for the topic area. Short case studies enable students to apply their new knowledge to analyze, understand, and influence human behavior.
 

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Contents

A Systems Approach
1
The Importance of Understanding Ourselves
21
What Inspires People to Do What They Do?
43
Getting Your Message Across
59
5 There Is More to Performance than Just Management
83
The Structure and Dynamics of Work Groups
107
The Process of Guiding Change
135
Translating Vision into Reality
157
Organizational Effectiveness
177
Bibliography
199
Glossary
205
PostTest
209
Index
215
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About the author (2010)

Matthew J. Reis, Ph.D., is an organizational psychologist and organization development practitioner. He has over 20 years combined experience in business, management, and consulting in organizational development. Reis has extensive experience in the design, delivery, and evaluation of training programs in a variety of corporate and not-for-profit environments. In addition, he is the founder of Reis Consulting, and he consults with a variety of organizations in the areas of leadership development, strategic planning, team building, and organizational development.

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