A Manager's Guide to Human Behavior, Fifth Edition
Understanding how and why employees behave as they do is a critical skill for managers in every organization. Managers are responsible for ensuring that the organization¿s mission and strategic goals are enacted, so it is of the utmost importance they know how motivate and engage employees. This updated and revised edition of A Manager¿s Guide to Human Behavior will prepare managers to better understand, motivate, and focus the energies of individual employees and the collective energy of their work teams. Building on the content in the fourth edition, this updated course reexamines key theories and focuses on their practical application to typical management situations. New topics is this edition include learning organizations and open systems, as a context for understanding how individuals contribute to organizational effectiveness; self-awareness; Goleman¿s emotional intelligence; and Bridge¿s transitions model of change. The performance management section has been enhanced with a simplified process model (define, develop, review and reward), and the section on leadership examines the concept of the versatile leader who engages the spirit, head, heart, and hands of employees. Throughout the course, self-assessments, worksheets, checklists, and questionnaires give students the opportunity to apply what they are learning. Each chapter incorporates an action plan tied to the objectives and competencies for the topic area. Short case studies enable students to apply their new knowledge to analyze, understand, and influence human behavior.
A Systems Approach
The Importance of Understanding Ourselves
What Inspires People to Do What They Do?
Getting Your Message Across
5 There Is More to Performance than Just Management
The Structure and Dynamics of Work Groups
The Process of Guiding Change
360-degree feedback ability achieve action plan active listening aligned AMACOM Self Study American Management Association areas assessment assumptions big picture change process chapter coaching cognitive commitment communication competencies conflict create critical decisions defined DISC assessment discuss emotional intelligence employee’s engage ensure evaluate example Exercise Exhibit feedback feel focus focused ganization http://www.amanet.org identify impact important improve individual influence interact leader learning organization manager’s role managers need managing human behavior MBTI meaningful meeting motivation nonverbal ongoing organizational culture organizational development organizational DNA organizational effectiveness organizational system perceptions performance appraisal performance management process person perspective ployees problems questions recognize relationships responsibility rewards rights reserved self-assessment self-awareness shared situation skills specific strategies Study Program xhibit style tasks team dynamics team members team’s things tion tivation Total Points transactional leadership transformational leadership trust understand values vision