A Manager's Guide to Improving Workplace Performance

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AMACOM Div American Mgmt Assn, Jan 1, 2007 - Business & Economics - 212 pages
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Winner of the International Society for Performance Improvement (ISPI) Award of Excellence for 2008 Selected for the 2008 ISPI Award of Excellence for Outstanding Communication Foreword by Marshall Goldsmith While many supervisors know how to identify flaws in their employees+ performance, only the best managers truly know what it takes to fix the problem. A Manager+s Guide to Improving Workplace Performanc e offers a practical, step-by-step approach to guiding employees to excellence by analyzing their problem areas, developing creative solutions, and implementing change. Employee performance expert Roger Chevalier has helped thousands of managers and human resources professionals to bring out the best in their workers. Using case studies and real-life examples, he shows supervisors how to take their employees from good to great by: * using tools like the Performance Coaching Process, Performance Counseling Guide, and Performance Analysis Worksheets * tailoring the amount of direction and support to an employee+s specific abilities and motivations * applying the Situational Leadership model to teams and individual employees. Practical and authoritative, this book offers a positive, yet realistic solution for one of the greatest workplace challenges facing managers.
 

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Contents

The Manager as Coach
7
The Manager as Leader
23
The Manager as Counselor
39
Motivating Your Players
53
Developing Teamwork
73
IDENTIFYING AND REMOVING BARRIERS TO PERFORMANCE
87
Defining the Performance Gap
89
Identifying the Causes of Performance Problems
101
Managing Change
143
Evaluating the Results of PerformanceImprovement Initiatives
155
The Manager as Change Agent A Case Study
169
SYNERGY
181
Using All the Tools
183
Resources and Additional Reading
201
Index
205
About the Author
211

A PerformanceAssessment Case Study
117
Selecting the Best Solutions
131

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