A Manager's Guide to Virtual Teams

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AMACOM Div American Mgmt Assn, Aug 17, 2011 - Business & Economics - 240 pages
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Maximize the power of teamwork ¨ even when team members are worlds apart. With an increasing number employees working remotely, it is more difficult than ever to ensure that team members are working smoothly and productively together. A ManagerĂs Guide to Virtual Teams is a practical roadmap for bridging the logistical, cultural, and communication gaps that can prevent any virtual team from reaching its full potential. The book explores the four most critical elements to team success: ˛ Trust and Accountability. Ten tips for creating trust within and across virtual teams ˛ Communication. The particular challenges of the virtual world, especially in cross-cultural collaborations ˛ Conflict Management. Examples, case scenarios, and resolution strategies ˛ Deliverables. How virtual teams can get their work ˘out the door÷ faster and better A ManagerĂs Guide to Virtual Teams features the authorĂs proprietary Trust Wheel model, which includes powerful tools to help teams develop and ensure trust without face-to-face interaction. Filled with self-study exercises, activities, and advice based on the authorĂs 20 yearsĂ consulting experience, this book can help any organization realize the promise of professionals working closely together¨even if theyĂve never met.
 

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Contents

Introduction
1
The Three Stages of Virtual Team Development
15
Setting Up Your Virtual Team
29
Context Communication Definitions and Challenges
57
Developing Accountability in a Virtual World
93
Defusing Conflict and Overcoming Roadblocks
125
Getting Deliverables Out the Door
153
CrossCultural Communications and Virtual Teams
191
Virtual Teams and the Future
229
The Eight Characteristics of HighPerforming Virtual Teams
251
Index
257
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About the author (2011)

YAEL ZOFI is the founder and CEO of AIM Strategies«, a human capital consulting firm. With over 20 years of global consulting experience, she has worked with clients such as AT&T, Chase, CIGNA, General Electric, MetLife, Pfizer, Philips, Viacom, and Nokia.

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