A Piece of the Pie: The Story of Customer Service at Publix

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Joseph Carvin, Jan 1, 2005 - Consumer satisfaction - 24 pages
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Publix has been ranked America's favorite supermarket and one of America's best places to work. Filled with amusing stories from Publix customers and associates, the book illustrates what Publix does to motivate its people to give superior customer service.

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It makes me feel proud to work for a company that treats its customers as kings and queens.


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