A Practical Guide to Business Process Re-engineering

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Gower Publishing, Ltd., 1996 - Business & Economics - 159 pages
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Most managers will by now have some understanding of Business Process Re-Engineering and the immense benefits it is capable of bringing. Here at last is a detailed guide to realizing those benefits. The authors begin with a warning to think carefully about whether the BPR approach is suitable for your particular organization. They go on to show how it can be planned and implemented in a systematic way. With the aid of examples and illustrations they take the reader through the various stages involved, introducing both the principles and the techniques that apply. Finally they explain how to ensure sustained improvement by managing the changes achieved.
 

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Contents

An Introduction to Business Process Reengineering
1
Managing by Process
11
An Overview of Business Process Reengineering
27
Requirements for Success
37
Roles and Resources
45
Structuring Business Process Reengineering
61
Understanding the Process
75
Mapping the Process
87
Tools
105
Principles
121
Managing the Change
145
Further Reading
155
dex
157
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