A Real-life Guide to Organizational Change
George Blair and Sandy Meadows - themselves battle-hardened veterans of the change process - take a refreshingly different approach to most of the new books, videos, seminars and gurus emerging to tell managers how to cope with change. They encourage the reader to start from the reality of his or her own organization and have the courage to design the programme that will work in real life.
Drawing both on proven systems and their own extensive experience, they chart the way forward from strategy to implementation. With the aid of checklists, illustrations and case studies, they show how to diagnose existing problems, how to construct the appropriate plans and how to deal with the politics. They examine the various options, including empowerment, TQM and re-engineering, set out the criteria for selecting the best mix for your own circumstances and then explain the techniques involved in implementation. Unlike many other books on change, they pay due attention to the need for a reward strategy to support the aims of the change programme.
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Where are you now?
Winning support for change
PART H THE FUTURE
PART HI OPTIONS FOR CHANGE
Total Quality Management
Which approach to change is for you?
achieve activities analysis appraisal approach assess become benchmarking benefits cent Chapter CHECKLIST FOR MANAGEMENT commitment communication competition competitors coordinate core competencies costs creative culture customer needs decisions delayered employee involvement empowered empowerment ensure evaluation example factors feel flexibility focus force field analysis functional gainsharing groups Health warning identify IM&T impact implement improve quality increase individual introvert Japanese Learning Company MANAGEMENT ACTION manufacturing Marks and Spencer measures member of staff mins monitor multi-skilling objectives organization organization's organizational change participative performance performance appraisal PEST analysis programme quality circles re-engineering recruitment reduce redundancy responsibility reward strategy risk role Rosabeth Moss Kanter skills staff involvement stakeholders steps success suppliers SWOT ANALYSIS Table tasks teamworking Thorn EMI threats top management total quality management types of alliances vision workers workforce Yes Yes Yes