A Roadmap for Quality Transformation in Education: A Guide for Local Education Reform Leaders
When it comes to educational performance, the United States does not fare well in comparison to our global competitors. Numerous challenges, such as our increasing dependence on technology, and the ongoing difficulties we face in providing cost-effective, good quality public education, point to the need for changes in our educational system if we are to provide a competitive workforce in the future.
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IntroductionA Means for Managing Systemic Change
Chapter IWhat Is Continuous Quality Improvement?
The Cost of Quality
Chapter IIIPlanning the Transformation
The School Boards Role
Superintendent Communicates Commitment DistrictWide
Identify Internal and External Customers
Benchmark for Comparative Analysis
Sustaining the Quality Transformation
A Relentless Willingness to Examine What Is in Light of Our Vision
An Aggressive Community Outreach Program to Build Public Support
Appendix ATotal Quality in Education
Appendix C1 Johnston County Schools Total Quality
Appendix C2New Hanover County Schools School
Appendix C4New Hanover County Schools Teacher
Appendix DNew Hanover County Schools Strategic
achieve assessment Baldrige Benchmarking classroom commitment common cause variation Consistently Exceeds Meets continuous improvement Continuous Quality Improvement create culture customer focus deployment district quality council district-wide employees established evaluation Exceeds Meets Needs expectations external customers goals Hanover County identify implementation improvement teams innovation internal involvement Johnston County Kaizen learning Max DePree Meets Needs Unsatisfactory ment mission statement monitor Needs Unsatisfactory Exceeds organization organization's organizational outcomes paradigm parents participation Pearl River performance Peter Senge Pinellas County Schools problems Quality Function Deployment Quality Management quality principles quality transformation Rappahannock County Schools reform requires responsibility role school board school district school improvement school system school-level senior leadership skills special cause variation staff stakeholders standards Step Stephen Covey strategic plan success superintendent suppliers Systems Thinking teachers Total Quality transformational leaders Unsatisfactory Exceeds Improvement values