A Survival Guide for Working with Humans: Dealing with Whiners, Back-stabbers, Know-it-alls, and Other Difficult People

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AMACOM Div American Mgmt Assn, 2004 - Business & Economics - 215 pages
2 Reviews

"The relationships you have with your coworkers can determine not just how pleasant your 9-to-5 life is, but also your ability to get your job done, and even your long-term career success. Packed with real-life strategies for engaging even the most difficult people, A Survival Guide for Working with Humans includes interactive quizzes, true-to-life problem and conflict scenarios, and helpful profiles of common personality types. Covering everything from knowing when to speak up (and how), to gracefully navigating through uncomfortable but necessary confrontations, this book is an essential guide no human should be without.

"This book goes way beyond counting to ten before you say something you regret! Dr. Scott offers a treasure trove of no-nonsense ways to deal with difficult people and situations in the workplace."

-- Susan Urquhart-Brown, Career and Business Coach, Principal, Career Steps Consulting in Oakland, CA

""Gini has done it again . . . she's identified many of the all-too-common workplace situations (and people) that make us crazy, and come up with thoughtful, practical solutions based on long experience. Her book provides new insights for all of us who occasionally have days when we'd rather stay in bed than face our coworkers' behaviors.""

-- Shari Dunn, Managing Principal, CompAnalysis"

 

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User Review  - PointedPundit - LibraryThing

Love to Work but Hate the People I love to work. It is the people with whom I work that transform my hours at work into an unpleasant experience. In Survival Guide for Working with Humans, Gini Graham ... Read full review

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Contents

Introduction
1
When Sweet Revenge Isnt So Sweet
7
Watch Out for the Eggshells
12
Dont FightFind Out
16
When to Turn Down the Volume or Find Someone Else to Do It
21
When a Problem Spirals Out of Control
26
Prepare for the WorstCase Scenario
31
When Nothing Is the Best Solution
39
The Great Communicator Not
113
Learning to Let Em Go The Demanding Client
117
The GiveandTake Paradox
121
When Nothing Seems to Work Its Time to Go Legal
126
Passing the Responsibility Buck
131
Get Out While You Can
137
Help Turns into HelpGet Me Out of This
145
Beating the Recommendation Game
153

Keep It Clear Clear Clear
44
Choosing Your Battles
51
Watch Out for Confidences
55
When Youre Not in the Family
59
Dealing with Unearned Praise
64
Blame Game
68
Besting the Betrayer
75
Dont Let Them Ethics You
83
When Somebody Wants to Change the Rules
88
When Theres a Betrayer in the Group
93
Finders KeepersOr Not?
99
Fraud Happens
105
Knowing When to Back Off Dont Push a Negotiation Too Far
158
What to Do When Everything Seems to Be Going Wrong
163
When to Keep Your Cards to Yourself
167
Watch Out for Warning Signs
172
Dont Resign YourselfRedesign Yourself
179
Be a Problem SolverTheirs Not Yours
183
Dealing with the Boss from Hell
187
Plastering Your Survival Skills
195
Whats Your Survival Quotient? A SelfAssessment Quiz
206
Index
211
About the Author
216
Copyright

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About the author (2004)

Gini Graham Scott, Ph.D. is the founder and director of Changemakers and Creative Communications & Research. She is the author of thirty-five books, including Work with Me!: Resolving Everyday Conflict in Your Organization. She wrote the Work It Right! column, upon which this book is based, for the Oakland Tribune. She lives in Oakland, California.

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