A World of quality: the timeless passport
This fascinating account of Xerox's now-legendary quality crusade--from its u ncertain beginnings to its Malcolm Baldridge National Quality Award-winning campaign to the company's current and future plans for advancing quality--provides both inspiration and strategic advice within a scintillating success history.
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Acquiring the Tools
Charting the Course
6 other sections not shown
achieve actions activities Allaire approach Areas for Improvement assessment Award criteria Baldrige Award behavior benchmarking business results communication company-wide company's competitive continuous improvement cross-functional cross-functional team customer requirements customer satisfaction Edwards Deming effort employee involvement employee satisfaction environment European Quality Award evaluate family group focus Fuji Xerox functions goals identified individual inspection internal Japanese Kearns Leadership Through Quality line managers market share meeting ment objectives operating unit organization percent performance policy deployment priority Problem Solving Process process improvement products and services QITs quality control Quality Implementation Team Quality Improvement Process quality journey Quality Network Quality Policy quality processes quality tools Quality training Rank Xerox recognition responsibility return on assets role model senior management team statistical suppliers targets Total Quality Management Xerox Corporation Xerox employees Xerox management Xerox Movement Xerox quality