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The Current StatusWhos Using It?
Voice Technology at Work
Issues and Answers
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account number Amount of last answer automated system automated telephone Bank Administration Institute Bank Systems bank's bankers benefits bill payment billion mid-Atlantic bank call traffic call volume callers cost per call customer base customer service calls customer service representative digitized edition of Bank employee enter external inquiries Figure financial institutions front-end funds transfer Granada Systems Design handle high touch home banking human voice increased INFOBOT inquiries and transactions installment loan interest rates Internal External External Involved Respondents last deposit mainframe marketing Mervyn's months mortgage loan Number of Customer Percent of Involved personal computers productivity recognition system Retail Banking rotary dial senior vice president Speedlink staff reductions statement stuffers Survey Respondents Synthesized speech synthesized voice Systems & Equipment telephone automation telephone banking telephone bill paying telephone lines Total Expenditure Touch-Tone voice recognition voice response system voice response/recognition system voice systems voice technology