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The Center of It All
The Digital Economy
7 other sections not shown
ADSL agent Asynchronous Transfer Mode AT&T automation bandwidth become broadband Burstein cable companies cable modems call center call center technology call processing caller client/server architecture communications complex Computer telephony integration connections consumer contact technology cost customer contact customer service customer's databases desktop device dial Dutton-Penquin e-mail economy electronic emerging enterprise environment expected faster frame relay functions future growth hardware industry infrastructure interactive Interactive voice response interface Internet ISDN LANs legacy machine mainframe Microsoft million multimedia on-line operating percent phone companies phone lines predict problem queue re-engineering real-time reliability reporting requires Road Warriors server skills skills-based routing sophisticated speech recognition speed stakeholders standard supervisors switch technical technology of customer telecom telecommunications telephone television tion traffic transaction TSAPI users vendors voice mail Wall Street Journal wireless