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THE EDP PERFORMANCE MANAGEMENT PROGRAM
PERFORMANCE MANAGEMENT PROGRAM
PART HI BIBLIOGRAPHY
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analysis Applications Portfolio approach audit automated benchmarking budget CAVEATS Classification complaints Computer Performance Management computer system Cost Accounting criteria data processing data sources Datamation delivery described discussed documentation DP Management DP organization DP Performance Management DP systems EDP Manager's Supervisor Effectiveness CATEGORY established EVOLUTION example Function Manager identified implementation improve increase Information Systems installation INTEREST USUAL RECIPIENT INTERPRETATION OF RESULTS INTERRELATIONSHIPS luauidmbg maintenance Management by Objectives management control Management Information Systems MANAGEMENT PROGRAM MEASURE Manager EDP Manager Great Yes ment Mythical Man-Month objectives operating system organizational output Performance Evaluation Performance Management Program performance measures personnel phase planning preventive maintenance problems procedures Process TYPE Project Management queue RECIPIENT INTEREST USUAL reports reruns response Review Schedule Compliance Section software monitors specific staff Stage Standards System Operations Functional systems development function techniques time-sharing tion Top Management trends turnaround Typical measure User Management workload