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Communication as a process
Choosing appropriate words
Writing effective sentences
21 other sections not shown
action active voice adjustment answer appear application letter bar chart beginning bibliography central selling point Chapter claim letter collection communication complex sentence conclusion convey debtor deductive desired discussion effective effective listening emphasis employees example experience explanations firm formal graphic headings independent clause inductive interview introduced Jetstar kinesic language line chart listening major idea memorandum metacommunications method mind negative nouns oral report organization outline paragraph passive voice payment person persuasive pleasant positive preparation present problem pronoun purpose questionnaire reaction reader reasons received recommended references refusal reminder report writing request resume reveal Roman numeral routine sales letters sender sequence shown in Figure simple speaker specific statement style subjunctive mood suggestions summary talk techniques tences thought tion Trading Stamps unpleasant weasel expressions words written