A Guide to Help Desk Concepts

Front Cover
Course Technology, 1999 - Computer industry - 256 pages
0 Reviews
Designed specifically for a first course in any help desk or user support curriculum, this book introduces readers to the service concepts, skill sets, career paths, and operations of the help desk industry. This is one of the first books to present help desk concepts from an educational perspective and provide an overview of the help desk for individuals interested in pursuing a career in customer support. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager. The author's expertise provides strong real-world computer support examples, case studies, and exercises throughout the book.

From inside the book

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

CHAPTER
1
CHAPTER
21
CHAPTER THREE
49
Copyright

10 other sections not shown

Common terms and phrases

Bibliographic information