A Guide to Measuring and Managing IT Benefits
This work provides a basic framework for understanding the economic issues of information, enabling the reader to understand how information can be used to boost the efficiency or effectiveness of a business and explaining the ways in which a company's information technology efforts can be appraised. A number of different evaluation concepts are discussed and several approaches to cost and benefit measurement are reviewed. The second edition has been revised throughout.
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Why is IT Benefit Measurement Management a Major
Why Evaluate Information Technology Investments?
Managing Operational Benefits and Disbenefits
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ability to provide accuracy achieved Agroo amount approach appropriate assessment automate benefits manager calculated cash flow considered correlation correspondence analysis cost benefit analysis Critical customers decision dis-benefits effectiveness eigenvalue ensure estimate evaluation example factor analysis firm firm's function give details hardware implementation influence diagram intangible benefits investment involved Irrelevant issues measurement and management ment monitoring On-going Costs operating option organisation overall satisfaction Payback percentage perceptual map performance personal computers Poor population possible post code potential principal component principal component analysis productivity provide improved questionnaire questions reduce response risk sample sample size scale scores shown in Figure shows spreadsheet staff Strategic Information Systems Strongly AgrM survey system's ability techniques tion top management TOTAL user computing user satisfaction value chain variables