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Why is IT Benefit Measurement Management a Major
Some Aspects of the IT Investment Decision Process
Managing Op erational B enef its and D isb enef its
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achieved answered either IMPORTANT answered either PROBABLY approach assessment automate benefits manager calculated capital approval Cobol computer network considered correlation cost benefit analysis customers decision dis-benefits discounted cash flow effectiveness ensure estimates evaluation example Excellent factor analysis factors firm firm's function give details hardware industry influence diagram intangible benefits investment involved Irrelevant issues measurement and management ment monitoring MTS package On-going Costs operating option organisation overall satisfaction payback performance personal computers Poor possible post code potential productivity proposal provide improved quality of service questionnaire questions reduce response risk ro ro ro sample scale scores shown in Figure spreadsheet staff Strategic Information Systems Strongly Agree Strongly Disagree survey system's ability techniques top management user computing user satisfaction value chain value for money variables