A Quality System for Education: Using Quality and Productivity Techniques to Save Our Schools

Front Cover
ASQC Quality Press, 1992 - Education - 239 pages
Using Fox Valley Technical College, a pioneer in the application of quality processes, as a model for this examination of the quality-education relationship, this book was designed to motivate education leaders to adopt and apply its principles so they too can function on the highest quality level. Readers will find a step-by-step guide for implementing the quality process within education systems; ways to improve service to external and internal customers to reduce overall operating costs; and much more.

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The Beginning
1 Common Elements of Quality
Chapter 2 Commitment from the Top

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