A Quality System for Education: Using Quality and Productivity Techniques to Save Our Schools
Using Fox Valley Technical College, a pioneer in the application of quality processes, as a model for this examination of the quality-education relationship, this book was designed to motivate education leaders to adopt and apply its principles so they too can function on the highest quality level. Readers will find a step-by-step guide for implementing the quality process within education systems; ways to improve service to external and internal customers to reduce overall operating costs; and much more.
What people are saying - Write a review
We haven't found any reviews in the usual places.
1 Common Elements of Quality
Chapter 2 Commitment from the Top
31 other sections not shown
activities administrators analysis approaches assist board members budget business and industry Carol Tyler check sheets commitment committee communication competencies conducted conforming requirements continued control charts Cost of Nonconformance course customer expectations customer satisfaction customer service decisions determine effective effort employees encourage enrollment established external customers faculty and staff focus FTEs FVTC graduates Human Resources identified implementation individual initial Instructional Audit instructors integrated involved learning levels measurement and costing Measurement Strategy meet monitor needs North Central Evaluation operations organization Organizational Climate Survey Paradigm Pareto charts percent personnel policies problem-solving problems process management quality coordinator quality elements quality improvement process quality process quality-based Rensis Likert reports responsibilities roles school managers scientific methods self-managed skills solving statistical process control Student Satisfaction Survey success support staff teachers teaching team building team members techniques TQLC union