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Why We Do It and Why We Read It
The Research Phases and Getting Started
Reviewing the Literature
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analysis analyze annotated bibliography answers asked audience authors average Big Chill burnout chapter citations codes conclusions conduct confidence corporate style guide credibility describe descriptive statistics detail difference discussion document design Dragga environment evaluative example experience explain external validity field findings focus group frequency house style guide important inference inferential statistics informed consent interviews issues journal listserv literature review margin of error methods null hypothesis observations organization participants population practitioners primary research problem professional qualitative research qualitative study quantitative reader reliability research project research questions research report respondents response rate role sample scores secondary research sentence headlines sentence-headline slide Society for Technical sources specific statistically significant style guide development survey task tech technical communication technical writers tion topic typically understand unethical usability tests users words writing