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ORGANIZATIONS AND THEIR FUNCTIONS
QUALTTY NEEDS AND OVERALL STRATEGIC PLANS
CUSTOMER SATISFACTION AND FOCUS
7 other sections not shown
achieve activities analysis appraisal ASQC Quality Press assessment audits Baldrige Award benchmarking cause-and-effect diagram check sheet communication companies competitive continuous improvement control chart control limit criteria customer satisfaction cycle Deming Deming Prize design of experiments diagram Edwards Deming effective employees engineering evaluation external factors Gantt chart goals identify implementation improvement teams inspection internal customer Juran leadership measurement ment methodology Milwaukee needs objectives operating organiza output performance policies process capability process capability index process improvement product or service project management quality control quality costs quality function Quality Function Deployment quality improvement quality management quality organization quality planning Quality Progress quality system reengineering relationship requirements responsibility role sampling skills specific standards statistical process control strategic planning structure supplier team members techniques tion Total Quality Total Quality Management TQ organization upper management variables variation