A Review of Managing Quality and a Primer for the Certified Quality Manager Exam

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ASQC Quality Press, 1997 - Technology & Engineering - 333 pages
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Contents

ORGANIZATIONS AND THEIR FUNCTIONS
39
QUALTTY NEEDS AND OVERALL STRATEGIC PLANS
79
CUSTOMER SATISFACTION AND FOCUS
103
Copyright

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About the author (1997)

Cartin earned a B.S. degree in electrical engineering and a masters of engineering administration from George Washington University. He is Senior Life Member of IEEE and an ASQ Fellow.

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