A safer place to work: protecting NHS hospital and ambulance staff from violence and aggression
The National Health Service is Europe's largest employer with more than one million staff, and it has a legal and ethical duty to take action to help prevent staff from being assaulted or abused in the course of their work. However, statistics show that nurses are up to four times more likely to experience work-related violence and aggression than other workers. In the last two years, the level of reported incidents of violence and aggression against NHS staff working in acute, mental health and ambulance Trusts has increased by 13 per cent. This NAO report examines the extent and impact of violence and aggression within the NHS and evaluates the effectiveness of the actions taken by the Department of Health and NHS trusts to reduce health and safety risks to their staff. It finds that good progress has been made but more can be done to improve the protection from violence given to NHS staff, particularly with regards to improving information gathering systems and addressing the working culture relating to the reporting of incidents, greater integration of risk assessments within trust risk management strategies, and the establishment of effective partnerships between the NHS and other public agencies such as the police.
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This report can be found on the National Audit Office The increase is due in part to increased
20 per cent accident and emergency Action taken aggression training ambulance trusts CCTV costs crime Crown Prosecution Service Department of Health developed effectiveness emergency departments employees ensure example guidance health and ambulance health and safety Health Service Hospitals NHS Trust identified incident reporting incidents of violence increase injury issued levels management of health management of violence managing violence Mental Health Trusts monitoring National Audit Office NHS staff NHS zero tolerance number of incidents occupational health organisations patients physical assaults police programme reducing violence reported incidents reporting systems response risk assessment risk of violence risks to staff Safer Place Safety Executive safety risks sickness absence staff from violence staff in NHS staff per month Strategic Health Authorities strategies Surrey Police targets tolerance zone campaign under-reporting verbal abuse violence against staff violence and aggression violent incidents withholding treatment workplace violence zero tolerance zone