A safer place to work: protecting NHS hospital and ambulance staff from violence and aggression

Front Cover
Stationery Office, Mar 27, 2003 - Medical - 50 pages
The National Health Service is Europe's largest employer with more than one million staff, and it has a legal and ethical duty to take action to help prevent staff from being assaulted or abused in the course of their work. However, statistics show that nurses are up to four times more likely to experience work-related violence and aggression than other workers. In the last two years, the level of reported incidents of violence and aggression against NHS staff working in acute, mental health and ambulance Trusts has increased by 13 per cent. This NAO report examines the extent and impact of violence and aggression within the NHS and evaluates the effectiveness of the actions taken by the Department of Health and NHS trusts to reduce health and safety risks to their staff. It finds that good progress has been made but more can be done to improve the protection from violence given to NHS staff, particularly with regards to improving information gathering systems and addressing the working culture relating to the reporting of incidents, greater integration of risk assessments within trust risk management strategies, and the establishment of effective partnerships between the NHS and other public agencies such as the police.

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