A statistical breakdown of complaints about primary care trusts and relevant care trusts 2010-11: eleventh report of the Health Service Commissioner for England session 2010-11
The Stationery Office, Oct 18, 2011 - Medical - 47 pages
In this supplement to the main report 'Listening and learning: the Ombudsman's review of complaint handling by the NHS in England in 2010-11' (HC 1522, session 2010-12, ISBN 9780102975086) the Ombudsman publishes more detailed data on complaints about primary care trusts and relevant care trusts. For each trust the data shows how many complaints: were received; resolved through intervention; accepted for investigation; and reported on (with the percentage upheld, partly upheld and not upheld). The data is presented in four categories, according to whether the complaint was about: the trust itself (PCT or care trust); a GP or GP practice; a dentist of dental practice; or opticians, pharmacies or healthcare funded by the trust but provided by a private company.
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_ O O 38 1 accepted accepted for complaints Berkshire Birmingham Cheshire PCT Primary City PCT Primary Complaints complaints 1:222:52 complaints complaints complaints complaints complaints investigation Complaints complaints received complaints investigation reported complaints received resolved complaints reported County PCT Primary dental practitioner Total East Essex PCT Essex PCT Primary fully upheld Gloucestershire PCT Primary i'esolved Kent PCT Primary Lancashire Teaching PCT Lincolnshire North East O O O O Ombudsman’s OOOO OOOO OOOOO partly upheld PCT Primary care practitioner 15 practitioner General dental practitioner Other Total Primary care trust reported on reported resolved through 20104 resolved through intervention Somerset PCT Primary Staffordshire PCT Primary Sussex Teaching PCT Primary Total 29 Total 42 Total South Total W W trust 11 trust 15 trust 22 trust 9 Trust Care trust trust General practitioner Tyneside PCT Primary W W W West Essex Yorkshire