A Toolbook for Quality Improvement and Problem Solving
A reference to the tools that may be used in the context of general quality improvement. The tools and techniques described can be applied in all areas of business, including all management areas.
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Tools For Applications
Making Tools Work
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actions Activity Network Affinity Diagram arrows average Bar Chart basic Brainstorming Calculate cards Cause-Effect Diagram Chapter Check Sheet column common complete Control Chart control limits correlation cost countermeasures criteria Decision Tree defects Define described Design of Experiments detail discuss distribution ensure example factors failure effect failure mode Fault Tree Analysis Flow Process Chart Flowchart Follow-up functions Gantt Chart Histogram ideas IDEF0 Implement improvement project framework key causes levels Line Graph Matrix Diagram Nominal Group Technique number of measurements objective outputs overall Pareto Chart PDPC plotted points possible Practical variations Prioritization Matrix problem Process Capability process improvement questions reduce Relations Diagram relationship result Review Scatter Diagram score selected seven tools significant situations solution specification limits standard deviation String Diagram subgroup survey Table tasks Tree Diagram typically understand votes